How can we help you?

My phone number or my email have changed, how can I access my account?

I've changed my phone number or email: how can I access my account?

Have you changed your phone number or email address? No problem!

To update your details and keep accessing your account:

1. Contact us through Luna by clicking the icon at the bottom right.

luna-changedata-en.png

2. We'll ask you for some information to verify your identity and update your details securely.

📌 Important: It's not possible to have two Scalapay accounts. If you try to log in with a different number, you may receive an error message.

We're here to help you! 💬

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